Over at I’m Not Actually a Geek, Hutch Carpenter has an interesting post about the New York Times’s coverage of Comcast using Twitter to respond to customer feedback in the social media sphere. It’s interesting stuff. I’m especially interested in his response to the article:

What caught my eye in the NYT article is that some people are concerned about Comcast doing this. They feel like Comcast is acting like Big Brother. According to the article, 20 year-old Brandon Dilbeck blogged about his dislike of ads on Comcast’s programming guide. A Comcast representative found the post (Google blog alert perhaps?), and responded to him via email.

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In addition to restarting this blog, I’ve also started using Twitter again. As others have reported Twitter has a really high turnover when it comes to reporting the news. Presumably, if you are following the right people on Twitter, you could know everything as soon as it happens. That’s all well and good,
but as I restart a lot of my own web presence again, I’m wondering how hard it must be to filter through this information.

I follow around 12 twitter feeds. Most of them are my friends, but I also get the BBC news, BoingBoing, and ESPN News. I have my Twitter account piped to my Jabber account, which means I get “tweets” as they happen. Consequently, I am now afraid of “missing something” if I’m away from the computer for more than a few minutes. The same thing happens with my Google Reader account: I find myself a prisoner of my information.

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